The Training Coordinator is primarily responsible for the enrollment, initial training and ongoing education of our volunteer crisis services counselors, staff crisis workers, and external partners.
Essential Duties & Responsibilities: (Other duties may be assigned at the discretion of the Supervisor)
Counselor Training, Evaluation, and On-Going Education
- Conduct or coordinate interviews of prospective counselors
- Participate in selection of trainees for crisis services
- Assist with further development of and updates to training content and training manuals
- Coordinate Multiple trainings a year, which may include but is not limited to:
- Prep, logistics, wrap-up
- Conduct and co-facilitate lectures
- Recruit and train role play leaders and mentors
- Schedule remedial training as needed
- Other coordination duties as assigned
- Create, develop and facilitate counselor in-services; logistics, selection of topics for meeting and recruitment of speakers
- Conduct counselor “post-training” that includes several months of listen-ins, monitored shifts, and remedial trainings as needed
Shift Supervision (as assigned by supervisor per program need)
- Co-ordinate work received from volunteers; ensure that volunteer work meets quality standards set for the volunteer, which will include protocol, timing of work, and other factors.
- Oversee volunteer compliance with protocol set in training manuals and ensure that volunteers are fulfilling commitments to their program.
- Monitor counselors not meeting performance goals, and communicate counselor issues with other staff as needed
- Provide ongoing constructive feedback and guidance to volunteers, and/or train and support experienced volunteers to provide that role.
- Respond to questions and requests from volunteers and act as primary source of administrative advisement and guidance.
- Communicate with law enforcement, as needed for emergency situations
- Review assigned volunteer work, including work documented in iCarol or other databases, checking for consistency of protocol, and proper handling of visitors
- File mandated reports and rescue reports as necessary, consistent with protocol; coordinate continued communication with respective agencies, as needed
- Conduct standardized Gate Keeper Trainings (for youth serving adults) as assigned
- Conduct Ally Trainings for third parties (some travel may be needed) as assigned
Knowledge, Skills, Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job.
- BA in Psychology or similar degree required (Communication, Education, Public Health, etc), Master's degree preferred (MSW, MFT, MPH)
- Min of 2 years' experience in the field of mental health preferred
- Experience working with youth preferred
- Ability to communicate effectively and build rapport with a wide variety of audiences
- Experience in educational curriculum design and evaluation is preferred
- A demonstrated commitment to meeting a high-quality standards and a history of accomplishing goals even in the face of challenges or obstacles
- High level of professionalism with good comprehension skills
- Dedication to teamwork
- Ability to work independently and manage multiple tasks
- Computer literacy, including extensive knowledge of Microsoft Word, Excel, and Power Point
- Demonstrated experience working in a multicultural environment where commitment to diversity based on race, ethnic origin, gender, age, sexual orientation, gender identity, and physical ability is an important institutional value
- Strong commitment to The Trevor Project's mission
Supervisory Responsibilities: None.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear. The employee is occasionally required to lift up to 40 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment: While performing the duties of this job, the employee is occasionally exposed to wet and/or humid outside conditions. The noise level in the environment is moderate. The employee is required to work some Saturdays, Sundays and evenings.
Note: “The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.”