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Community Engagement Coordinator

General Summary

Under the supervision of the Senior Community Engagement Manager, the Community Engagement Coordinator is responsible for the following aspects of our volunteer supervision, including the recruitment, orientation, application and interviewing process as well as the ongoing support of volunteers for programs and administrative activities, agency-wide. The Community Engagement Coordinator will maintain the volunteer database, organize and implement recruitment events, coordinate Engagement volunteers and monitor volunteer goals.

Essential Duties & Responsibilities  (Other duties may be assigned at the discretion of the Supervisor)

VOLUNTEER COORDINATION AND SUPERVISION

  • Recruits and interviews volunteers for program activities.
  • Develops and oversees orientation for new volunteers.
  • Oversees volunteer schedule and assigns volunteers as needed, including attendance at local special events.
  • Sends regular communications to applicants and active volunteers as needed.
  • Provides ongoing support to volunteers throughout the application and interview process.
  • Sends notifications to non-programmatic volunteers regarding special or ongoing volunteer opportunities and other agency needs.
  • Manages preliminary interview schedule and assigns volunteer interviewers as needed.
  • Maintains and updates list of Event, Engagement, and Admin Volunteers.
  • Assists with the organization of appreciation and retention acts/events for Administrative and Engagement volunteers.
  • Oversees volunteer compliance with agreement and ensures that all non-programmatic volunteers are fulfilling their commitments.
  • Research and publicize community forums, cultural events and other opportunities for volunteers.

VOLUNTEER SCREENING, TRAINING AND PLACEMENT

  • Conducts initial interviews of prospective candidates to accurately portray the requirements and expectations of Trevor Project volunteer roles.
  • Assists with the reengagement of volunteers who are not able to complete the interview or training process for programs.
  • Conduct post-training observations for Engagement and Administrative volunteers.
  • Assist with further development of and updates to the Trevor Engagement trainings and subsequent training guides.
  • Participate in selection of trainees for various programmatic volunteer roles.
  • Makes referrals for in-process volunteers interested in joining our NextGen or Ambassador groups and active volunteers interested in transitioning to other volunteer opportunities.
  • Coordinate 2 Engagement and 2 Administrative Volunteer Trainings per year - including but not limited to; prep, logistics, wrap-up, securing location, and coordinating snacks and/or meals.

ADMINISTRATIVE

  • Supports department with the recruitment and on-boarding process of internal volunteers.
  • Maintains orientation calendar.
  • Generates volunteer orientation registration forms and post-orientation surveys.
  • Contributes content and provides updates for recorded volunteer orientations.
  • Works closely with Program and Outreach staff to meet optimal recruitment goals to assure programmatic quality of service.
  • Assist in the creation and development of volunteer recruitment campaigns.
  • Provides suggestions and feedback on volunteer appreciation strategies.
  • Assist in the creation of new volunteer roles, requirements, and trainings.
  • Attends all organizational volunteer appreciation and fundraising events.
  • Maintains volunteer portal; keeps current with regard to active vs. inactive status of volunteers, makes program placement recommendations for applicants, current contact information, etc.
  • Generates weekly volunteer reports.
  • Maintains confidentiality and protects sensitive data at all times.
  • Key contact person in Community Engagement Team for questions regarding recruitment, volunteer opportunities and our orientation calendar.

Knowledge, Skills, Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job.

  • Bachelors degree in Human Services, Education or related field; or equivalent in successful field experience;
  • 2-3 years’ experience, with at least one in volunteer coordination and/or management
  • Experience working with youth preferred
  • Experience in educational curriculum design and evaluation is preferred
  • Experience in phone interviewing and background screening is preferred
  • A demonstrated commitment to meeting a high-quality standards and a history of accomplishing goals even in the face of challenges or obstacles
  • Volunteer and/or service experience; experience with community outreach, engagement or mobilizing preferred;
  • High level of professionalism with good comprehension skills
  • Dedication to teamwork
  • Ability to work independently and manage multiple tasks
  • Computer literacy, including extensive knowledge of Microsoft Office and Google Docs; knowledge of AdobeConnect, AdobePresenter, Echosign, Prezi, and SalesForce a plus
  • Proficient knowledge and/or experience with Go Pass and Intellicorp background checks is a plus
  • Strong commitment to The Trevor Project’s mission.

Supervisory Responsibilities

None

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear.  The employee is occasionally required to lift up to 40 pounds.  The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid outside conditions.  The noise level in the environment is moderate. The employee is required to work some Saturdays, Sundays and evenings.

Note:  “The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.”

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