The Crisis Worker is primarily responsible for fielding calls on The Trevor Project’s Lifeline, a crisis intervention and suicide prevention phone line for LGBTQ youth. The shift operates between the hours of 10:30pm and 5:00am PST daily, including weekends and holidays.
The Crisis Worker must be flexible and able to work in a part-time environment that is operational 365 days per year, sometimes with minimal supervision. The Crisis Worker must also be available to work some weekends and holidays. The Crisis Services Manager will establish maximum and minimum shift requirements per Crisis Worker, to be discussed during the interview and throughout the training process.
Essential Duties & Responsibilities: (Other duties may be assigned at the discretion of the Supervisor)
Knowledge, Skills, Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job.
Supervisory Responsibilities: None
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear. The employee is occasionally required to lift up to 40 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment: While performing the duties of this job, the employee is occasionally exposed to wet and/or humid outside conditions. The noise level in the environment is moderate. The employee is required to work some Saturdays, Sundays and evenings.
Note: “The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.”