View Our Website View All Jobs

Lifeline Crisis Worker - LA

General Summary:

The Crisis Worker is primarily responsible for fielding calls on The Trevor Project’s Lifeline, a crisis intervention and suicide prevention phone line for LGBTQ youth. The shift operates between the hours of 10:30pm and 5:00am PST daily, including weekends and holidays.

The Crisis Worker must be flexible and able to work in a part-time environment that is operational 365 days per year, sometimes with minimal supervision. The Crisis Worker must also be available to work some weekends and holidays. The Crisis Services Manager will establish maximum and minimum shift requirements per Crisis Worker, to be discussed during the interview and throughout the training process.

Essential Duties & Responsibilities: (Other duties may be assigned at the discretion of the Supervisor)


  • Field calls from and provide crisis intervention counseling to LGBTQ young people nationwide
  • Build trust and provide a safer space for youth to explore issues surrounding sexuality, gender identity and suicidal ideation
  • Work with high risk callers at risk for suicide, as well as provide co-counselor support to fellow Crisis Workers
  • Assist with special projects, administrative tasks, and mandated reporting, per the discretion of the Crisis Services Manager
  • Successfully complete mandatory Lifeline Training

Knowledge, Skills, Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job.

  • High school Diploma required, Bachelor degree preferred.
  • Empathetic, compassionate, and an active listener.
  • Dedication to the mission and service goals of The Trevor Project and ability to communicate that dedication.
  • Knowledge and understanding of issues affecting lesbian, gay, bisexual, transgender and questioning (LGBTQ) youth.
  • Demonstrated experience working in a multicultural environment where commitment to diversity based on race, ethnic origin, gender, age, sexual orientation, gender identity, and physical ability is an important institutional value.
  • Computer literacy.
  • Ability to multitask in a crisis situation.
  • Strong written communication skills.
  • Ability to work a 6 hour shift between the hours of 10:30pm and 5:00am PST, which includes a mandatory, unpaid 30-minute break.
  • Must be able to work some evenings, weekends, and holidays when needed.
  • Must be able to work a minimum of six months.
  • Must be able to complete a paid 40-hour paid training.

Supervisory Responsibilities: None

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear. The employee is occasionally required to lift up to 40 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: While performing the duties of this job, the employee is occasionally exposed to wet and/or humid outside conditions. The noise level in the environment is moderate. The employee is required to work some Saturdays, Sundays and evenings.

Note: “The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.”

Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Veteran/Disability status