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Crisis Services Digital Supervisor

The Trevor Project is the world’s largest suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth and run innovative research, education and advocacy programs. We’ve been saving lives every day for almost 20 years.

Overview of the role

The Crisis Services Digital Supervisor is primarily responsible for supervision of TrevorText and TrevorChat, our life-saving digital crisis services for LGBTQ youth. You are responsible for providing real-time support to our amazing counselors and ensuring that they provide the best possible life-affirming support to our text and chat users.

Who you are:

  • Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world
  • Action-oriented. You know how to get things done. You can move quickly and efficiently. You love to set challenging goals and then develop plans to deliver and achieve them
  • Not easily shaken. You’re someone who can maintain compassion for our LGBTQ youth, but aren’t easily rattled by high-stress situations and can thrive in a crisis care setting
  • Experienced and grounded.  You are someone who understands that suicide prevention work is difficult and sometimes taxing.  You know how to employ positive self-care and coping skills to keep you strong and engaged
  • Organized and efficient. You know how to manage multiple projects. You can communicate clearly and concisely. The moment you see a problem, you quickly come up with solutions and then implement them
  • Flexible. Our text and chat programs are soon going 24/7, so we need life-savers who are willing and able to work late nights or very early mornings. Coffee/tea lovers are welcome!
  • Team player. You love collaborating. You dig learning from your peers. You’re great at getting and giving respectful and productive feedback to volunteers and co-workers
  • Fun. The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too

What you’ll do:

  • Directly supervise Text and Chat shifts
  • Offer coaching and emotional support to our life-savers (i.e., our counselors) as they support LGBTQ youth in crisis
  • Provide feedback to our counselors so they can improve and better help the young people we serve
  • Communicate with law enforcement and file mandated reports on child abuse and neglect when necessary
  • Conduct training programs for our counselors so they can become even more inspiring and effective counselors

Requirements:

  • Relevant experience. You’ve worked at a crisis services organization, on a lifeline or text/chat line, or in some other related mental health role
  • Experience with the LGBTQ community. Demonstrated knowledge and cultural competency of the youth we serve
  • Letters after your name are definitely preferred. You have a master’s degree in social work, mental health counseling or a related field
  • You’ve put in the time.  You have at least four years of experience in the mental health/public health field
  • Empathy. Your care for the safety and well-being of our counselors and the youth we serve shines through everything you do
  • Upbeat. You are overflowing with positive energy and you make people around feel happy just by you being you

Benefits:

  • Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!)
  • Comprehensive health insurance (we pay 100% of your premiums for medical, dental, vision, and life)
  • Fun office environment and passionate team. It’s NBD around here if Demi Lovato or Imagine Dragons drops by our office
  • The Trevor Project is an equal opportunity employer
  • Meaningful work at an organization that is saving the lives of LGBTQ young people across America every day
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